Fuel For Complaint

(Our fuel is currently priced at 118.9 pence per litre. It’s fairly common place that fuel is priced as such.)

Customer: “Your fuel prices are wrong!”

Me: “Oh, really? How so?”

Customer: “I put in exactly one litre of fuel and the display says £1.19, not £1.18.9. You’re over charging me.”

Me: *stunned silence* “So… that’ll be [amount].”

Customer: *giving me a death glare for the rest of the sale*

(I think she actually expected me to take 0.1 pence per litre off her fuel, as if that’s even possible.)

-> Fuel For Complaint

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An Expectation Disconnect

(At the ISP where I work, tech support is open 24/7 while other departments have “normal” working hours. This exchange happened at about 10 pm, after all the other departments have closed.)

Me: “[ISP]. This is [My Name] at your service.”

Customer: “My Internet isn’t working! Fix It!”

(The customer gives me the information to bring up his account.)

Me: “Sir, I see you haven’t paid us the past couple of months. That’s why your Internet has cut off. I’m afraid there’s nothing to be done except to speak to customer service tomorrow during their working hours.”

Customer: “And who exactly is going to pay for the twelve hours I’m disconnected until I can talk to them?!”

-> An Expectation Disconnect

The Chicken Crossed The Road To Get Out Of A Jam

(I am working in a chicken shop. It has ‘chicken’ in the name, chickens all over the decor, and chickens on display.)

Customer: “Do you sell burgers?”

Me: “We sell chicken burgers; would you like one?”

Customer: “No, I want a beef burger.”

Me: “Sorry, we only sell chicken here.”

Customer: “Can you make me a jam sandwich?”

Me: “No, I’m sorry, we only sell chicken here. I can make you a chicken sandwich.”

Customer: “No, I want a jam sandwich. Can’t you just make me one? I’ll pay for it.”

Me: “I would happily make you a jam sandwich, but we don’t have any jam here; just chicken.”

Customer: “You don’t have any jam?”

Me: “Sorry, just chicken.”

Customer: “Okay.”

(He walked out and headed toward the fish and chip shop. I wondered if he was going to ask them for a jam sandwich.)

-> The Chicken Crossed The Road To Get Out Of A Jam

Has You In Their Sights

(I am the youngest on staff. Despite being an older teenager, my coworkers despise teenagers and basically ignore them if they come into the store. Therefore, I purposely seek them out so that they don’t feel ignored or shafted by my older coworkers.)

Teen: “Can I see your glasses? They’re beautiful; I want ones just like it!”

Me: *hands them over* “Oh, really, thanks. They’re new; I got them a few days ago.”

Teen: “What brand are they?

Me: “Kate Spade. Aren’t they cute?”

(The teen looks up at me, looks at the glasses, and runs out of the store with my glasses before I can do anything. I chase after her but she runs too quickly for me to catch up in my heels.)

Me: “[Older Coworker], did you see that!?”

Older Coworker: “Yes… how stupid must they be? You’re in a jewellery store and you steal glasses? Idiot.”

(I didn’t have any extras because I have never broken or lost my glasses before so I stumble through my shift with squinty eyes and my coworker’s help. My manager makes me fill in an incident report as I’m writing it in the back my manager comes and gets me.)

Manager: “The teenager came back with her mom. Turns out her mom caught her selling your glasses on eBay.”

(I got my glasses back, with an apology, and the teen was banned from the mall for her theft. She tried arguing that since she didn’t steal a mall item she shouldn’t be banned by her complaint went nowhere.)

-> Has You In Their Sights

Sexism Won’t Clean Your Windows

(A few years ago I worked in a supermarket putting together orders for people who do their shopping online. An older man stops me in the middle of the cleaning supply aisle. I’m female.)

Customer: “Where is the window cleaner?”

(I point him in the right direction and continue working. About a minute later, in a different aisle, the man approaches me, holding two different bottles of window cleaner.)

Customer: “Which is better?”

Me: “Honestly, I don’t know. I live with my parents and have never actually cleaned windows.”

Customer: “How can you not know? You’re a girl, aren’t you? You should know about cleaning supplies!”

Me: “…”

-> Sexism Won’t Clean Your Windows

Even The Most Supportive Cakes Need Time To Bake

(I am presenting a custom order cake to a mother for her son’s birthday.)

Mother: “Could I have it in pink?”

Me: “Did you order it in pink?”

Mother: “No, but it needs to be pink now.”

Me: “It would have to be remade, and you would still be charged for this one, as it has been completed to your specification.”

Mother: “Oh, but you don’t understand! My son just came out as a woman!”

Me: “That still doesn’t change the fact that you ordered this cake and have now changed your mind after it has been made.”

Mother: “Oh, but, couldn’t you show me some kindness? I’m trying to be supportive.

Me: “Okay, I’ll give you a large discount on this one, but you will still need to pay full price for the pink cake.”

Mother: “Oh, thank you.”

Me: “What time will you need the cake for?”

Mother: “Oh, literally now! I’m just heading over.

Me: “…”

(I eventually convinced her to get a generic “It’s A Girl” cake after wising her up to the fact that I can’t just magically pull a fully made cake out of my a**. Her daughter came into the bakery a week later to thank me. She found the cake hilarious.)

-> Even The Most Supportive Cakes Need Time To Bake

The Mother Of All Bad Customers

(I work at a very popular fast food place. It’s Friday night, so we’re incredibly packed. I’m on front register, which I rarely do; I usually always make the food. Despite this, I have no affiliation with the drive-thru, as I’m trying to take care of all my customers by myself. A woman comes up almost behind the counter and starts SCREAMING at me, interrupting the customer’s order I’m currently taking.)

Customer: “THIS IS A F****ING JOKE! I HAVE BEEN IN THE DRIVE-THRU FOR 20 F****ING MINUTES AND NO ONE HAS TAKEN MY ORDER!”

(The store goes silent as this woman is almost yelling bloody murder.)

Me: “I apologize, ma’am! I am currently serving customers up front but I can grab my manager for you!”

Customer: “BULL****! I USED TO WORK AT THIS F***ING DUMP AND WE USED TO STAND OUTSIDE IN THE RAIN AND TAKE ORDERS BY HAND! YOU’RE ALL A BUNCH OF LAZY MOTHERF***ERS! GET OUTSIDE AND TAKE MY ORDER!”

Me: *dumbfounded*, but trying to get my line back in order as she storms out*

Next Customer: “What a f****** b****. I’m sorry. I can’t believe people get off on screaming at hard workers over food. I’ve always loved how well you guys work here, and I don’t mind waiting for good food.”

Coworker: *head down, in shame* “That was my mom. She’s so embarrassing.”

(I later found out she cut in line and screamed at a manager of mine until she cried. I still boil remembering this transaction, but I still feel awful for my coworker. I heard he went home and told her off royal and she hasn’t tried it again.)

-> The Mother Of All Bad Customers