Get Me To The Card On Time

(Our store has a store credit card customers can use to buy items and to save money. For whatever reason, the bank that controls it is bought out and they have to send customers all new cards, and the bank statements that we used to be able to scan to let customers make payments on their accounts don’t work anymore, so they have to have their new cards on them in order to pay.)

Me: “Hi! What can I do for you?”

Customer: “I want to pay my credit card bill.” *he hands me his statement and a check*

Me: “Okay, do you have your new card on you?”

Customer: “No, why?”

Me: “Okay… I’m going to have to have your new card in order to make the payment.”

Customer: “Why?! I have the statement right here!”

Me: “Yes, but the statement doesn’t work anymore. The account numbers are different so we need your new card in order to make a payment. I can try scanning it but it won’t let me.” *I scan it and my computer beeps at me with a warning saying that it cannot process it at this time* “I’m sorry, sir. I’m going to have to have your new card.”

Customer: “But I don’t have it!”

Me: “Did you receive it in the mail?”

Customer: “Yes! I just don’t have it on me!”

Me: “Okay… there’s just nothing I can do store-level unless you have your card. I can give you a number to call or you can pay online.”

Customer: “Great! It’s due today! Now I’m going to have to f****** pay the 35 dollar overcharge fee because you won’t f****** take my bill!”

Me: “I’m really sorry, sir… there’s absolutely nothing I can do unless you have your card.”

Customer: “Just f****** great!”

(He stormed off and I saw him standing there yelling at his friend because I won’t accept his payment. He stood there for the next hour or so instead of going home to get his card to make his payment on time.)

-> Get Me To The Card On Time

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