An Expectation Disconnect

(At the ISP where I work, tech support is open 24/7 while other departments have “normal” working hours. This exchange happened at about 10 pm, after all the other departments have closed.)

Me: “[ISP]. This is [My Name] at your service.”

Customer: “My Internet isn’t working! Fix It!”

(The customer gives me the information to bring up his account.)

Me: “Sir, I see you haven’t paid us the past couple of months. That’s why your Internet has cut off. I’m afraid there’s nothing to be done except to speak to customer service tomorrow during their working hours.”

Customer: “And who exactly is going to pay for the twelve hours I’m disconnected until I can talk to them?!”

-> An Expectation Disconnect

Advertisements

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s