How To Deal With People Who Want Deals

(I work at the jewelry counter. A man approaches with an ad.)

Customer: *points at some opal jewelry in the ad* “Where are these?”

Me: *walks him over* “They are right here. It looks like we only have the ring and earrings. The necklace has been sold. We do have a similar, slightly cheaper opal with necklace and earrings though right here.”

Customer: *points to the ones in the ad again* “Where are these ones?”

Me: “Right here, sir.”

Customer: “And how much would they be for both pieces?”

Me: “It would be $210 plus tax for the both of them?”

Customer: “Okay, make me a deal.”

Me: “Um… it’s $210 plus tax.”

Customer: “No, I mean, what can you do for me? I want a deal.”

Me: “I’m sorry, sir. They’re already 60% off. They are $210 plus tax.”

Customer: “Call over a manager. I want you to make me a deal. You say $200 even and I’ll take both.”

Me: “I’m sorry, sir, but the price is firm. There are no more discounts.”

Customer: “Make it $200 even and you got a deal. [Company] needs to empower its employees to make deals.”

Me: “I’m sorry. The price is firm. I don’t know any retail environment that we can negotiate. I’ve worked retail for six years now.”

Customer: “Well, I’ve been doing this for 50 years.”

Me: “I’m sorry, sir. The price is $210 plus tax.”

Customer: “Ok, I’ll take the earrings. You just lost a sale.”

(I rang him up and he left. I’m really curious what stores he goes to that he can get away with that. If it was marked wrong or there was any good reason he should get a discount, I could have easily adjusted for him. It may have only been a small difference, but it’s the principal. You’re already getting a good deal. Take it and be happy. No need to be difficult and demand more than anyone else.)

-> How To Deal With People Who Want Deals

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